Faq Help Center
Find quick answers to your questions about our products, services, and more in our FAQ Help Center.
Browse through commonly asked questions to get the information you need right away.
Orders
If you need to change or cancel your order, please contact us as soon as possible. We can make changes to your order if it has not yet been shipped. Contact us here
If you receive a damaged or incorrect item, please contact us immediately. Please note that returns may incur charges. For items that have been used, installed, tested, or are faulty, these will either be replaced or repaired under warranty and redelivered at our cost. However, any item returned under warranty found to have no issues will require payment for redelivery and the labour costs for testing. Please be aware that these conditions are non-negotiable.
We offer convenient delivery options to suit your needs. Enjoy free standard delivery on all orders, with items typically arriving within 3-5 working days. For those who need their items sooner, we also offer next-day delivery service through DPD and FedEx, available for orders placed before 9.30am Mon-Fri (not including Bank Holidays) subject to stock levels and cleared payment.
You can find out return policy here.
While we offer free delivery on purchases, please note that returns may incur charges. A 20% handling and re-shelving fee applies to any parts returned in ‘as new’ condition. For items that have been used, installed, tested, or are faulty, these will either be replaced or repaired under warranty and redelivered at our cost. However, any item returned under warranty found to have no issues will require payment for redelivery and the labour costs for testing. Please be aware that these conditions are non-negotiable.
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Returns & Exchanges
Yes, you can return or exchange your order. Please note that a 20% handling fee applies for items returned in ‘as new’ condition. For faulty items or those covered under warranty, replacements or repairs will be handled at our expense. Be sure to contact us promptly to initiate the process.
While we offer free delivery on purchases, please note that returns may incur charges. A 20% handling and re-shelving fee applies to any parts returned in ‘as new’ condition. For items that have been used, installed, tested, or are faulty, these will either be replaced or repaired under warranty and redelivered at our cost. However, any item returned under warranty found to have no issues will require payment for redelivery and the labour costs for testing. Please be aware that these conditions are non-negotiable.
Yes, we frequently have sales which are prominently displayed on our website and on individual product pages. For exclusive offers, make sure to subscribe to our email list to receive updates directly to your inbox.
No problem! Feel free to reach out to us directly through our contact page or send us an email. Our team is here to help you with any queries you might have. Contact us
Warranty
For faulty items or those covered under warranty, replacements or repairs will be handled at our expense. Be sure to contact us promptly to initiate the process.
You can use this form: Returns
You can find out return policy here.
While we offer free delivery on purchases, please note that returns may incur charges. A 20% handling and re-shelving fee applies to any parts returned in ‘as new’ condition. For items that have been used, installed, tested, or are faulty, these will either be replaced or repaired under warranty and redelivered at our cost. However, any item returned under warranty found to have no issues will require payment for redelivery and the labour costs for testing. Please be aware that these conditions are non-negotiable.
Delivery & Tracking
UK next-day delivery is available for all orders placed before 9:30 AM, Monday to Friday (excluding Bank Holidays), subject to stock availability and payment clearance. This standard service applies to all large items over 2kg. While the vast majority of our next-day deliveries arrive on the following working day, please be aware that this service is not guaranteed and may be affected by factors beyond our control. Orders placed after 9:30 AM will be dispatched the next working day. For deliveries outside the UK mainland, additional charges may apply, and we will contact you to arrange payment.
Business days refer to the working week, typically from Monday to Friday, excluding Bank Holidays, Good Friday, Christmas Day, and New Year’s Day. These are the days when most business operations are conducted. Any changes to these dates will be promptly updated on our website and social media platforms.
You will receive an email notification once your package has been dispatched. This email will include tracking information and other relevant delivery details.
